Here is a growing list of commonly asked questions about our products and services. We aim to update this list regularly.
If the answer you're looking for is not here, please contact us directly with your inquiry.
We utilise Australia Post for our interstate and some local deliveries. The cost of shipping depends on the amount of products and weight of your order. This price is calculated automatically during check out and you will see this cost displayed before you make your purchase.
We process all online payments through the Shopify gateway or PayPal, both of which accept all major credit cards. If you don't have a Shopify or PayPal account, please select the "I don't have an account" option and enter your card details as instructed on their site.
Depending on your location, it can take 1 to 5 days. Our El Cielo dispatch team aims to send all orders the day after they are received. You can also estimate the delivery time by visiting the Australia Post site here. We ship from postcode 3081.
Once you place your order online, our packing team collects and packs all your items and prepares your order for dispatch. That same day or the early morning after, your order is taken to an Australia Post centre for delivery under their terms.
As soon as you place your order you will receive an email with a copy of your invoice. You can also access your invoice through our website at anytime - simply log in and click ‘My orders’.
Our packing team aims to fulfil your orders and securely pack your items as best as possible, however once it leaves our premises it is up to Australia Post handling to take care of it until it arrives to you. If for any reason your product was damaged on transit or there is something missing, please don't hesitate to contact us to discuss replacement options.
